Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.horano.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Timeframe

You may request a return or refund within 30 days of receiving your order. Items must be in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Items marked as final sale
• Digital downloads or services

Return Process

Initiating a Return

To initiate a return, contact our customer service team via email at [email protected] or by phone at +1 (669) 294-7749. Provide your order number and reason for the return.

Shipping Responsibilities

You are responsible for the cost and risk of shipping returned items. We recommend using a trackable shipping service and retaining proof of postage. Returns should be sent to: 8584 Northeast 21st Lane, San Jose, California 95116, United States.

Refund Processing

Timeline

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item. If the replacement is unavailable, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. Provide photos of the damage or defect, and we will arrange for a replacement or refund at no additional cost to you.

User Responsibilities

You are responsible for:

• Ensuring return items are securely packaged to prevent damage during transit
• Providing accurate contact and order information
• Complying with all terms outlined in this policy

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.horano.store. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For questions regarding this policy, contact us at:

• Email: [email protected]
• Phone: +1 (669) 294-7749
• Address: 8584 Northeast 21st Lane, San Jose, California 95116, United States